1. Introduction
BY FAITH GLOBAL (PTY) LTD (“By Faith Global”, “the Company”, “we”, “us” or “our”) is a company duly registered in the Republic of South Africa with the Companies and Intellectual Property Commission (CIPC), under registration number 2024/078526/07.
Our activities include Christian ministry, faith-based education, community engagement, charitable initiatives, and assistance to individuals and communities in need.
We are committed to maintaining the highest reasonable standards of confidentiality, integrity, transparency, and responsible information management.
This Privacy Policy explains how we collect, process, protect, retain, and disclose personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
Our approach to privacy is guided by the principles of lawful processing, minimal collection, confidentiality, and appropriate information security.
2. Scope of This Privacy Policy
This Privacy Policy applies to personal information processed through our website, official email communications, ministry activities, charitable initiatives, prayer requests, requests for financial assistance, and other authorised interactions with the Company.
It applies to visitors, supporters, donors, beneficiaries, business partners, and other individuals who communicate or interact with By Faith Global.
3. Personal Information We Collect
By Faith Global follows a principle of data minimisation. We do not intentionally collect or retain personal information that is unnecessary for our legitimate operations.
Depending on the nature of an interaction, individuals may voluntarily provide:
- Names and contact details.
- Email addresses and telephone numbers.
- Information contained in prayer requests.
- Information provided when requesting financial or charitable assistance.
- Correspondence relating to our ministry, services, or activities.
- Information necessary for legitimate administrative or regulatory purposes.
We do not maintain a general database of personal information for commercial marketing or resale.
We do not intentionally collect or store sensitive payment-card credentials through our website.
Certain personal information may nevertheless be retained when individuals voluntarily communicate with us, particularly in relation to confidential prayer requests, financial assistance requests, and official correspondence.
4. Purpose and Lawful Basis of Processing
Personal information is processed only where reasonably necessary and where a lawful basis exists under applicable legislation.
Processing activities may include:
- Responding to enquiries and correspondence.
- Receiving and responding to prayer requests.
- Assessing and responding to requests for financial or charitable assistance.
- Communicating with supporters, donors, and beneficiaries.
- Administering legitimate organisational activities.
- Maintaining legally required business and financial records.
- Complying with applicable regulatory obligations.
- Protecting the security and integrity of the Company’s operations.
We do not use confidential prayer requests or financial assistance requests for unrelated commercial purposes.
Where consent is legally required, it will be obtained before the relevant processing takes place.
5. Payment Processing and Financial Transactions
By Faith Global may receive donations, contributions, or other authorised payments through independent third-party payment providers and recognised financial institutions.
These may include PayPal, South African banking institutions, and other authorised payment services.
All payment service providers and banking institutions operate subject to their respective privacy policies, security standards, and applicable regulatory obligations.
By Faith Global does not independently store customers’ or donors’ payment-card credentials, online banking passwords, or payment authentication information.
Financial transactions are processed through the systems and infrastructure of the relevant financial service providers.
Individuals are encouraged to review the privacy policies of their chosen payment providers before completing transactions.
The Company may retain financial transaction records where required for accounting, legal compliance, or legitimate business administration. Such records will be handled in accordance with applicable privacy and recordkeeping requirements.
6. Confidential Prayer Requests and Financial Assistance Requests
By Faith Global recognises that prayer requests and applications for financial or charitable assistance may contain highly personal, sensitive, or confidential information.
We are committed to treating this information with dignity, discretion, and appropriate security.
The following measures apply to such information:
6.1 Confidential Storage
Prayer requests and financial assistance requests retained by the Company are stored on a secured computer under the control of the Company’s Director.
6.2 Multi-Factor Authentication
Access to the secured computer is protected by multi-factor authentication (MFA), providing an additional layer of security against unauthorised access.
6.3 Secured Email Communications
The Company’s official email account is also protected by multi-factor authentication.
6.4 Restricted Access
Access to confidential prayer requests and financial assistance information is restricted to the Director of the Company.
Such information is not made available to the general public, unauthorised personnel, or unrelated third parties.
6.5 Purpose Limitation
Information submitted through prayer requests or financial assistance requests is used only for the purpose of receiving, reviewing, responding to, or administering the relevant request, except where additional processing is required or permitted by law.
6.6 Confidentiality
We do not publicly disclose the identity, circumstances, or personal information of individuals submitting confidential requests without an appropriate lawful basis.
The ByFaith Global app and website do not collect or store personal information. Forms are sent through your own email or WhatsApp app.
7. Protection of Special Personal Information
We acknowledge that certain information voluntarily shared with us may qualify as special personal information under POPIA.
This may include information relating to religious beliefs, health circumstances, or other sensitive personal matters disclosed during confidential communications.
Where such information is received, it will be processed only as permitted by applicable legislation, with appropriate regard for the individual’s privacy, dignity, and confidentiality.
We do not require visitors to disclose religious beliefs or other sensitive personal information merely to access our public website.
8. Information Security Measures
By Faith Global implements reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, unlawful processing, loss, misuse, alteration, or disclosure.
Our information security arrangements include:
- Multi-factor authentication for the computer used to retain confidential requests.
- Multi-factor authentication for the official company email account.
- Restricted access to confidential information.
- Director-level responsibility for the handling of sensitive correspondence.
- Use of recognised third-party financial institutions for payment processing.
- Data minimisation and confidentiality practices.
While reasonable safeguards are implemented, no electronic system or internet communication can be guaranteed to be completely secure.
Where a security compromise occurs, the Company will take appropriate action in accordance with applicable legal requirements, including notification where required by POPIA.
9. Disclosure of Personal Information
By Faith Global does not sell, rent, trade, or commercially distribute personal information.
Personal information may be disclosed only where:
- The individual has provided valid consent.
- Disclosure is necessary for a lawful and authorised purpose.
- Disclosure is required by applicable legislation.
- Disclosure is required by a lawful court order or competent regulatory authority.
- Disclosure is otherwise permitted or required under POPIA.
Where an external service provider processes personal information on our behalf, we will take reasonable steps to ensure appropriate confidentiality and security arrangements.
10. Website Cookies and Technical Information
Our website may use essential cookies or technical services necessary for website functionality, security, and reliable operation.
Depending on the website’s configuration and hosting services, certain technical information may be processed automatically, including IP addresses, browser information, and basic connection data.
Any additional analytics, advertising, or non-essential tracking technologies will be subject to applicable privacy and consent requirements.
Visitors may manage cookies through their browser settings and any cookie management functionality made available on the website.
11. Data Retention and Deletion
By Faith Global retains personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected or to comply with applicable legal and regulatory obligations.
Confidential prayer requests and financial assistance requests will not be retained indefinitely without a legitimate reason.
Where personal information is no longer required, it will be securely deleted, destroyed, or de-identified where appropriate and legally permissible.
Certain business, accounting, and financial records may be retained for periods prescribed by applicable legislation.
12. Rights of Data Subjects
Under POPIA, individuals have certain rights relating to their personal information, subject to applicable legal requirements.
These include the right to:
- Request confirmation of whether the Company holds their personal information.
- Request access to personal information held about them.
- Request correction of inaccurate, incomplete, or outdated information.
- Request deletion or destruction of personal information where legally appropriate.
- Object to certain processing activities on legally recognised grounds.
- Withdraw consent where processing relies on consent.
- Lodge a complaint with the Information Regulator of South Africa.
Requests relating to personal information may be directed to the Company’s Information Officer using the contact details provided in this policy.
We will respond to requests within the timeframes and requirements prescribed by applicable law.
13. Children’s Personal Information
By Faith Global recognises the importance of protecting the personal information of children.
Where information relating to a child is received, it will be handled with particular care and processed only where permitted by applicable legislation.
Where required, appropriate consent or other lawful authorisation will be obtained from a competent person before processing such information.
14. External Websites and Third-Party Services
Our website or official communications may contain links to external platforms, including:
- YouTube
- TikTok
- PayPal
- South African banking institutions
- Other legitimate third-party services
These organisations operate independently and maintain their own privacy policies, terms of service, and information security arrangements.
By Faith Global does not control the privacy practices of independent third-party websites.
Visitors are encouraged to review the applicable privacy policies before submitting personal or financial information to external services.
15. International Processing and Transfers
Certain third-party technology, communications, hosting, or payment services may operate outside the Republic of South Africa.
Where personal information is transferred internationally, By Faith Global will take reasonable steps to ensure that the transfer complies with applicable POPIA requirements, including appropriate safeguards or other lawful grounds for the transfer.
16. Information Officer and Privacy Enquiries
The Company maintains a designated point of contact for enquiries concerning personal information, confidentiality, and privacy rights.
Information Officer — BY FAITH GLOBAL (PTY) LTD
Email: info@byfaithglobal.com
Telephone: +27 79 875 8169
The Information Officer is responsible for coordinating privacy-related enquiries, requests for access or correction, and matters relating to the Company’s compliance with applicable data protection requirements.
17. Registered Company Information
18. Complaints and Regulatory Authority
Individuals who believe their personal information has been processed in contravention of applicable legislation may contact By Faith Global using the details provided above.
Individuals also have the right to lodge a complaint with the Information Regulator of South Africa.
Information Regulator (South Africa)
Website: https://inforegulator.org.za
Email: enquiries@inforegulator.org.za
19. Amendments to This Privacy Policy
By Faith Global reserves the right to update or amend this Privacy Policy to reflect changes in applicable legislation, business operations, information security practices, or website functionality.
The latest version will be published on the Company’s official website, together with the relevant effective or revision date.
20. Our Commitment to Privacy and Confidentiality
BY FAITH GLOBAL (PTY) LTD is committed to responsible information management and the protection of personal privacy.
We recognise that individuals who approach our organisation for spiritual guidance, prayer, assistance, or support may share information in circumstances requiring particular sensitivity and discretion.
We therefore seek to ensure that all personal information entrusted to us is treated with respect, handled confidentially, and protected through appropriate security measures.
Our commitment to privacy forms part of our broader dedication to integrity, accountability, transparency, and responsible organisational governance.
56 Jacaranda Avenue, Olivedale, Johannesburg, 2188, South Africa · info@byfaithglobal.com · +27 79 875 8169
© 2026 BY FAITH GLOBAL (PTY) LTD. All Rights Reserved.